Code of Ethics               Code of Practice               Complaints Procedure




Code of Ethics

  1. At all times The Property Shoppe will act with professionalism, honesty and integrity, ensuring that their actions do not bring the profession into disrepute.
  2. The Property Shoppe will do their utmost to ensure staff and contractors adhere to the ethics of the company when carrying out their duties.
  3. The Property Shoppe shall avoid deceptive practices.
  4. The Property Shoppe will avoid or disclose any conflicts of interest to clients.
  5. The Property Shoppe shall provide independent and objective advice to clients at all times, and not be impacted or affected by external influences.
  6. The Property Shoppe shall respect the confidentiality of clients at all times, and adhere to all privacy requirements relating to the receipt of information.
  7. The Property Shoppe shall ensure that all clients have a realistic expectation of services provided prior to accepting contracts.


Code of Practice

  1. The Property Shoppe shall conduct their professional duties and activities in a manner that reflects credit upon themselves and theri profession.
  2. The Property Shoppe will ensure that all staff have not been convicted of any crime, being any offence under the Crimes Act 1961.
  3. The Property Shoppe will adhere to the Residential Tenancies Act 1986.
  4. The Property Shoppe shall keep full and accurate business records.
  5. The Property Shoppe operates a separate ledger account that clearly defines monies received and expended on behalf of their clients.
  6. All money received by The Property Shoppe from the tenant or the owner is banked within 5 working days.
  7. The Property Shoppe supplies detailed monthly statements to owners.
  8. The Property Shoppe pays out to owners on a monthly or half-monthly basis.
  9. The Property Shoppe thoroughly checks the credentials of ingoing tenants.
  10. The Property Shoppe will take all reasonable steps to recover unpaid rents unless requested otherwise by the client.
  11. The Property Shoppe has Public Liability Insurance.
  12. The Property Shoppe will comply with the IPMA complaints procedure.
  13. The Property Shoppe will fully co-orperate with any request for information or directive from IPMA where a complaint has been lodged or where there is deemed to be a prima facie breach of the Residential Tenancies Act 1986, The IPMA Code of Practice, or the IPMA Code of Ethics.  This may include their accounts undergoing an independent audit if required, at the owners' expense.
  14. The Property Shoppe shall have a clear written upfront policy for charges to owners.
  15. The Property Shoppe will provide regular inspection reports as per the owners' instructions and management agreement.
  16. The Property Shoppe shall have a written complaints policy relevant for tenants and clients.
  17. The Property Shoppe shall not allow the performance of their professional duties to be improperly influenced by the need or preferences of a client or another party.


Complaints Procedure

  1. Any Property Shoppe client may lodge a complaint with The Property Shoppe regarding an alleged breach of The Residential Tenancies Act 1986 or the Code of Ethics or Code of Practice.  
  2. All complaints must be in writing.
  3. As soon as a complaint is received, it will be acknowledged by The Property Shoppe managing director.
  4. The managing director will discuss the complaint with the complainant.
  5. If the complaint is not satisfactorily resolved, recourse is available through the IPMA.  Tenants have recourse throught the Tenancy Tribunal and should use this avenue.